RETURN POLICY

Overview

We’re happy to accept returns for most items if notified within 2 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • In its original, undamaged condition
  • Disassembled, if the item(s) were originally delivered disassembled
  • In its original packaging or comparable; which means the bubble wrap, box, and any other packing materials used to protect your order. It must be returned in the same box (or comparable) your order arrived in, and you must include a copy of the original invoice so we can correctly identify you as the customer.

There are a few items that cannot be returned:

  • Open Box (Items cannot be Returned or Replaced)
  • Sale/ Clearance Items
  • Gift cards
  • Personalized Items
  • Bundled items at a discount rate, e.g. “5 for $100” (Unless the entire bundle is returned)
  • Some health and personal care items
  • Items marked “Non-Returnable” on the Product Page

Return Instructions

To start your return CLICK HERE. This will take you to a form on our website, complete the form and click submit to being the Return Request process.

Once the form is submitted, our team will review your request and provide feedback via email with respect to your request.

Return Shipping & Fees:

  • CSF – $25 + 5% Restocking
  • Warehouse Drop Off- No Charge + 5% Restocking

If your return is accepted and you requested return via courier (CSF) you receive a Return Confirmation email with the Shipping Label attached. Print the label, and contact CSF to make arrangements for Pick Up. Note: The items must be shipped within 3 days of receiving the label.

The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgment from us, your order will not be eligible for refund/ exchange/ store credit.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed as per our Refund Policy.

Note: If an order is returned to us because you refused the delivery, we will charge the appropriate return costs, which will be deducted from your refund.

REFUND POLICY

Refund Timing

We’ll initiate your refund when we receive and process your item(s) at our Warehouse. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy.

Refund Policy

How will my return be refunded?

When returning an item, you can choose to receive your refund as store credit (never expires!) or via online bank transfer.

We refund the total of the items purchased, shipping is not refunded as shipping fees are paid to the courier at the time of your original delivery.

When will I receive my refund?

Timing of your refund is dependent on your refund method.

Store Credit and Gift Card: We will credit your account within 1 business day once we receive notification that your item(s) have arrived at our warehouse.

Online Bank Transfer: We will initiate your refund once we receive notification that your item(s) have arrived at our warehouse. Typically, you should see your refund reflected in your account within 5-7 days from courier drop off or pick up, but it may take up to 2 weeks

If your returned item is not received at our warehouse, we reserve the right to reverse the refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@handyhousewifett.com for questions related to refunds and returns.